1. Order Placement
1.1. Product Selection
Browse our online catalog at key-stones.gr and select the items you wish to purchase by adding them to your shopping cart.
1.2. Order Review
Before completing your purchase, review the items in your cart to ensure they are correct. You can update quantities, remove items, or return to the product page to add more products.
1.3. Checkout Process
Follow the checkout process by providing your shipping and billing information. Ensure that all details are accurate to avoid delays.
1.4. Order Confirmation
Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review this email to ensure all information is correct. If you notice any discrepancies, contact our customer service team immediately.
2. Payment
2.1. Payment Methods
2.1.1 Payment by Cash on Delivery
Settle your order with cash at our office or with the courier company employee upon delivery to your location. The purchase agreement is finalized once your payment is completed.
2.1.2 Payment by Debit or Credit Card
Our online store collaborates with the National Bank for payment services with debit and credit cards. Payment by card is an absolutely secure method for our customers. Our company will never have access to your card or account information. For order payment, you are automatically redirected to a special bank webpage, ensuring that your card details are never exposed to our company. This information is transmitted from you via an encrypted connection to the bank through its secure transaction systems.
2.1.3 Payment by Bank Deposit
You can transfer the owed amount to the following bank account:
National Bank of Greece:
IBAN: GR2601105380000053800865841
Account Holder: Key Stones Construction I.K.E.
2.2. Payment Security
All transactions are processed securely. Your payment information is encrypted and protected with the latest security standards.
2.3. Payment Confirmation
After your payment is successfully processed, you will receive a payment confirmation email. If you do not receive this email, please check your spam folder or contact our customer service.
3. Shipping
3.1. Shipping Rates and Delivery Times
Shipping rates and delivery times vary based on your location and the shipping method selected. Estimated delivery times and costs will be provided during the checkout process.
3.2. Order Processing Time
Orders are processed within 1-3 business days. You will receive a shipping confirmation email once your order has been dispatched.
3.3. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.
4. Returns and Exchanges
4.1. Return Policy
If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be in their original condition and packaging.
4.2. Return Process
To initiate a return, please contact our customer service team at info@key-stones.gr with your order number and reason for return. We will provide you with a return authorization and instructions.
4.3. Refunds
Refunds will be processed within 7-10 business days of receiving the returned item. You will receive a confirmation email once the refund has been issued.
5. Customer Service
5.1. Contact Us
For any questions or concerns regarding your order, please contact our customer service team at info@key-stones.gr or call us at [your contact number]. Our team is available Monday to Friday, 9 AM – 5 PM.
5.2. Feedback
We value your feedback and strive to improve our services. Please feel free to share your thoughts and suggestions with us.